Manage the Waiting List

When a class is full, clients can join a waiting list and be notified instantly if a spot opens up. This keeps your sessions full, maximizes revenue, and keeps clients happy—even when classes are in high demand.

Using the wait list alongside no-show and late cancellation fees is especially powerful: clients are motivated to free up spots if they can’t attend, making it much more likely every class will run at capacity.

How It Works

• Clients see a Join wait list button when trying to book a full class.
• If someone cancels or you add capacity, Orlo automatically emails everyone on the wait list with a link to book.
• The first client to book gets the spot—real-time and fair for everyone.
• Clients can leave the wait list any time if their plans change.
• When a wait list booking happens, Orlo tracks and marks it as “used,” so you can measure how effective your wait lists are.

Staff Tools

In the staff dashboard, you’ll see a list of everyone currently waiting for each class—so you know who’s interested, can plan for full capacity, and can keep an eye on popular sessions.

Automatic Notifications

As soon as a spot opens up, Orlo checks the waiting list and emails the next clients in line. Everything uses your customizable email templates and runs in the background—no manual effort required.

Track Demand with Insights

Orlo doesn’t just automate wait lists—it helps you use the data, too. The Schedule Insights page shows which classes consistently have wait lists, helping you spot trends, understand demand, and identify where you might want to add more sessions or increase capacity.

• See which times and classes are always in demand—and which could use a boost.
• Use this data to optimize your timetable, launch new offerings, or promote less busy classes.

Why Use a Waiting List?

• Maximize attendance by filling spots as soon as they become available.
• Improve client experience with a fair, automated system for busy classes.
• Use real data to grow—make better decisions using wait list and demand insights.
• Save staff time—no chasing, no spreadsheets, no manual notifications.

Best Practices

• Remind clients to use the wait list instead of contacting staff directly about full classes.
• Make sure your team knows they can view and manage all wait lists from the staff dashboard.
• Write friendly, clear notification emails so clients know how to grab a spot when it opens up.
• Pair wait lists with cancellation/no-show fees for best results and maximum attendance.

Orlo’s wait list ensures your most popular classes stay full, your clients get every opportunity to attend, and your admin workload drops to zero—while giving you the data you need to grow.

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