Cancel or reactivate a membership

Stop a membership renewing, undo that while the paid period is still running, and what an unpaid one does to their bookings.

Needs the Manage payments permission.

Every membership a client has ever had is listed on their own page under Subscriptions, and every one in the gym is under the Subscriptions tab. The actions menu at the end of a row is the same in both places.

Stop it renewing

Choose Cancel renewal. The client keeps what they have paid for: the row shows the date it cancels on and their allowance works until then. Nothing is refunded and nothing stops today.

Undo that

While the paid period is still running, the same menu offers Uncancel renewal, which puts it back to renewing normally. The client can do this themselves from their own client area too.

Once it reads Cancelled, that is final. There is no uncancel, in Orlo or in Stripe — give them the plan again with Add product on their page.

When a payment fails

A membership whose payment failed reads Past due. It is not cancelled, but it is not active either: it stops counting towards the client’s allowance, so they cannot book new classes against it, and a plan change is refused until it is settled.

Two ways out of it:

  • The client pays. Stripe retries the invoice on its own schedule, and the payment link in their invoice email lets them pay, or change card, sooner. Orlo turns the membership active as soon as Stripe confirms.
  • You take the money another way. Add payment on the membership’s actions menu, paid by Cash, records it as collected, turns the membership active, and moves the date in Next payment on by one billing period. It does not restart the automatic billing in Stripe, so the next renewal is one you collect too.

An unpaid membership loses its bookings

Two days after the date in Next payment, a membership still reading Past due has all of that client’s future bookings on it cancelled. It runs overnight, once a day, on its own.

It only reaches clients with nothing else to book on. Another active membership, a pack with sessions left, or personal training keeps every one of their bookings where it is.

The client is not emailed about it, and paying afterwards does not bring the classes back — they have to be booked again.