Add a service and its session types

Set up the things you sell time in — the prices, the cancellation rules, and the session types booked under them.

Needs the Manage products permission.

A service is the broadest thing you sell time in — personal training, or classes. Session types sit underneath it: Yoga, Spin, WOD. Every class on your calendar is a session type, and every session type belongs to exactly one service.

The split matters because the prices and the cancellation rules live on the service, and everything booked under it inherits them. You can price Yoga and Spin differently only by putting them under different services.

Add a service

  1. Open Products in the sidebar and stay on the Services tab.
  2. Select New service type.
  3. Fill it in and save.

The button says New service type and the tab says Services. They are the same thing.

What you are setting:

  • Name — written once per language your gym publishes.
  • Category — PT or Classes. This is what tells Orlo whether it is booking a one-to-one session or a group one.
  • Trial price — what a newcomer pays for their first booking under this service, if they pay for it on its own.
  • Standard price — what a single session costs someone paying for it on its own after that, rather than out of a membership or a pack.
  • Late cancellation window (hours), Late cancellation charge, Return class credit for late cancellations and Missed class charge — your cancellation policy. Leave the charges at 0 and nothing is ever charged.

Requires check-in and the cancellation fields only appear if your Orlo plan includes bookings.

When the charges are taken

The late cancellation and missed class charges are only taken:

  • on services whose Category is Classes — never on PT, whatever you type into the boxes;
  • if your gym takes payments through Orlo;
  • when the booking did not use up a class credit — on an unlimited membership, say, or a late cancellation whose credit was given back. A booking that spent a pack or membership credit, or that was paid for on its own, is not charged.

Requires check-in decides whether no-shows exist

Requires check-in is the one to understand before you set a Missed class charge.

With it off, every booking on a class that has already run counts as attended. Nobody is ever marked Missed, no missed-class charge is ever taken however much you typed into the box, and your attendance figures show a full house whatever actually happened.

Turn it on for anything you want attendance on, and your clients check in when they arrive. Leave it off for the sessions where a coach knows perfectly well who turned up — one-to-one training, usually.

Add a session type

Session types have no page of their own. They are listed inside the service they belong to, on the same Services tab.

  1. Find the service on the Services tab.
  2. Select Add session type in the tile grid at the bottom of its card.
  3. Give it a Name and an Emoji, and save.

Starting from inside a service fills in the parent for you. If you start any other way, Service type on the form is what decides which service it sits under — and it is the only place that decides it. You cannot move a session type by editing the service.

Usual length (minutes) and Usual number of places are filled in for you on the schedule whenever you pick this session type, and you can still change them there. Leave either blank to keep typing it in each time.

Two settings connect a session type to your workouts. They only appear if your Orlo plan includes workouts:

  • Plan classes automatically — from 20:00 the evening before a class, Orlo picks a workout from that session type’s templates and builds the plan. This only happens for session types under a Classes service. Until a client or a coach opens that plan, Orlo may pick again as the bookings change; once someone has seen it, it stays. Coaches can still plan by hand at any time, and nothing is planned until the session type has at least one workout.
  • Share one workout across the day — everyone training that day does the same session, instead of each class picking its own. This one is only on for gyms that have asked for it.

Getting rid of one

You archive a service or a session type rather than deleting it. A service’s actions menu is at the top right of its card; a session type’s is on its tile. Everything already booked under it keeps its history.

Archiving takes it off the Services tab, and there is no way to bring it back from there. An archived service still has its line under Allowances when you create or edit a membership or a pack.