Create a membership or a pack

Build the things clients buy — what they cost, how often they are billed, and how many classes they are worth.

Needs the Manage products permission.

This is how you build a product. Selling one to a particular client is a different job, done from that client’s own page.

  1. Open Products in the sidebar, then the Packs or the Subscriptions tab.
  2. Select New pack or New subscription — the button is named after the tab you are on.
  3. Fill it in and save.

The tab you start from sets Frequency for you, and Frequency is what actually decides which of the two you get: One time makes a pack and Monthly makes a membership. Nothing else on the form decides it, and changing it later changes what the product is.

What you are setting

  • Name, and Short Description under it — both written once per language your gym publishes. This is what the client reads when they buy it. The Short Description label shows in English whatever language the dashboard is in.
  • Price — in your gym’s currency, per billing period. For a pack, the whole price of the pack.

If your gym takes payments through Orlo, two more fields appear:

  • Valid for (in months) — a pack bought today expires this many months from today. Leave it empty and the pack never expires.
  • Minimum commitment period (in months) — until a membership on it is into its final month, the client has no cancel button of their own. You can still cancel it for them. Leave it empty or at 0 and they can cancel any time.

For those gyms, saving also creates the product in Stripe, which is what makes it billable. If Stripe refuses it, the save fails and you get an error rather than a half-made product. The name Stripe keeps, and puts on invoices, is the one in your gym’s main language.

Allowances are what make it worth anything

Under Allowances there is a line for every service you have set up, with a number and an Unlimited classes tick.

This is the part that is easy to miss. The number is how many sessions of that service the product buys — per billing period on a membership, in total on a pack. A product saved with every allowance left at zero and nothing ticked is a product a client can buy and then book nothing with. It will not warn you.

So a €60 monthly membership worth eight classes gets an 8 on your classes service and nothing on personal training. An unlimited membership gets Unlimited classes ticked on the service it is unlimited in — not on all of them, unless you mean it.

If a service is missing from this list, it has not been created yet. That is done on the Services tab first.

Changing one later

Edit it from the actions menu at the top right of its card. A new price applies to whoever buys it next — it does not move anybody who is already on the product, now or at their next renewal. Putting an existing member on a new price is done by editing their membership on their own page.

To stop selling something, Archive it from the same menu rather than deleting it. Archiving takes it out of the list you pick from when adding a product to a client, and leaves everyone who already has it exactly as they are.

Archived products are hidden from the tab. To see them, pick Archived in the All statuses filter; to bring one back, select Unarchive from its menu.