Cancel a class

1. Open Schedule in the sidebar and find the class on the Calendar tab.
2. Open that class’s own actions menu.
3. Choose Cancel.

If nobody is booked on the class, it is cancelled straight away, with no question asked. If people are booked, you are asked first: “Cancel this class? All 3 people booked are cancelled too, and get back anything they paid as credit.”

Once cancelled, the class no longer shows on the calendar.

What happens to the people booked

Cancelling a class with bookings cancels every booking on it, as the gym’s decision rather than the client’s:

• It never counts as a late cancellation.
• Nobody on the waiting list is offered a space.
• Whatever a client paid for the class, by card or with credit, goes back onto their account as class credit, and they get an email saying so.
• Clients who paid nothing for this class, such as those booked on a membership allowance or a pack, get no email.

The one exception is a one-to-one with a single client booked. Cancelling it takes the class off the timetable but leaves that booking in place.

When Cancel is missing

A class that has already started can still be cancelled if nobody is booked on it. Cancel is missing on a class that has already started and still has people booked (a one-to-one with just its one client is the exception, and can still be cancelled).

Urban Sports Club and Wellhub

If the class is listed on Urban Sports Club, Cancel sends the cancellation to Urban as well, and if it is on Wellhub its slot there is removed. A class synced to Urban also has a separate Cancel in Urban in the menu, which cancels it on Urban only.

Undoing it

There is no button to undo a cancellation. If you cancel one by mistake, ask the assistant to put it back.