External Booking Providers

Using external platforms like ClassPass and Urban Sports Club is a great way to attract new clients , boost your gym’s visibility , and fill more classes . Orlo automates the process—handling bookings and cancellations from these services for you .

How It Works

When your gym is created in Orlo, you’ll receive a unique email address just for bookings and cancellations from external providers. Here’s what happens:

• External platforms send booking or cancellation emails to your gym’s dedicated address.
• Orlo reads each email, finds the correct class, and either creates or cancels the booking—no manual steps required.
• Orlo automatically creates a client account if needed and marks the booking as “external.”

Identifying External Bookings

You’ll see a special icon next to the client’s name in your timetable for bookings from ClassPass, Urban Sports Club, and other external providers. These clients don’t need to check-in with Orlo—simply follow your provider’s usual process if check-in is required.

What Do You Need to Do?

Nothing! Orlo generates your external booking email address automatically. Just configure your ClassPass or Urban Sports Club account to send booking emails to this address, and Orlo takes care of the rest.

Supported Providers

Orlo supports external platforms that send clear booking confirmation emails, including:

• ClassPass
• Urban Sports Club

Other platforms may also work, as long as the emails contain the required information.

Managing Capacity

Worried about overbookings? Orlo can automatically send notifications when classes are full, helping you adjust your class capacity with external providers and keep everything running smoothly. Enable these notifications for any user in their permissions.

Tip: Welcoming clients from external platforms is a great opportunity to turn first-time guests into long-term members . Greet them warmly, invite them back, and let Orlo handle the admin!

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