Check-ins

Check-ins make attendance tracking seamless for your team and your clients. By recording exactly who attended each session, you keep your records accurate , automate no-show charges , and build a reliable attendance history for every client.

How Clients Check In (QR Code)

Every gym has a unique QR code (find it in Gym Settings) that clients can scan on arrival. Display this code clearly at your entrance or in your studio—clients just open the Orlo app, scan, and they’re instantly checked in.

  • Check-ins are timestamped for extra accuracy.
  • Protects clients from no-show fees or lost credits.
  • Clients get peace of mind knowing they’re marked present right away.

How Staff Can Check In Clients ‍

Trainers and admins can mark clients as present directly from the class page or the client’s profile. On the timetable, checked-in clients show a green tick for quick visual confirmation.

  • If a client forgets to scan, staff can check them in with a single click.
  • Manual check-in is perfect for small groups, older clients, or special events.

No-show Automation

Orlo’s no-show system runs in the background—if a client doesn’t check in (by QR or manually), the app:

  • Sends an email reminder 30 minutes after the class begins, giving clients a last chance to confirm attendance.
  • Applies an automatic no-show charge (if enabled) and deducts a session credit.

This automation helps you reduce lost revenue, encourage reliable attendance, and avoid awkward payment conversations.

Best Practices & Tips

  • Print your QR code and post it at the entrance, in the studio, or even at each station.
  • Remind clients to scan as they arrive—it quickly becomes a habit.
  • Make check-ins part of your welcome process for new members.
  • Use manual check-in for group check-ins, special guests, or when running tech-free sessions.

Summary

  • Clients check in via QR code or are checked in by staff.
  • No-show rules are enforced automatically based on check-in status.
  • Staff have full visibility of attendance in the timetable and client profiles.
  • QR code is available for download/print from the Gym Settings page.

Automated check-ins save you time, keep your classes running smoothly, and ensure every client gets the experience they paid for.

Next: Late Fees

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